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Posted on January 5, 2023 (Updated on July 19, 2025)

ArcCatalog 9.3 (ArcInfo) won’t open

Hiking & Activities

ArcCatalog 9.3 Playing Hard to Get? Let’s Get It Working (Or Find a Better Way!)

Ah, ArcCatalog 9.3. It brings back memories, doesn’t it? For many of us GIS veterans, it was our gateway into the world of geospatial data management. But let’s face it, sometimes it just refuses to cooperate. You double-click, and… nothing. Or worse, you get some cryptic error message that makes absolutely no sense. If you’re staring down that barrel right now, don’t despair! We’re going to walk through some troubleshooting steps.

Now, before we dive in, a quick reality check: ArcGIS 9.3 is officially retired. Kaput. Esri pulled the plug way back on December 31, 2013. That means no more updates, no more fixes, and definitely no hand-holding from tech support. I know, it’s a bummer. But knowing this upfront sets the stage.

What’s Going On? Decoding the Silence

So, what’s causing ArcCatalog 9.3 to throw a tantrum and refuse to open? Well, it could be a few things. Here are the usual suspects:

  • The dreaded “Microsoft Visual C++ Runtime Library” error: This is a classic. It basically means something’s gone haywire with the underlying code libraries ArcCatalog needs to run. I’ve seen this one pop up more times than I care to admit.
  • A sudden, unexpected crash: You click, and boom, it’s gone. No warning, no explanation. Just… gone.
  • The silent treatment: This is perhaps the most frustrating. The application simply refuses to launch. No error message, no sign of life. It’s like it’s not even there.

Why Is This Happening? The Culprits Revealed

Okay, so we know what’s happening. But why? Here’s a breakdown of the potential troublemakers:

  • Corrupted settings files (Normal.gxt or ArcCatalog.gx): Think of these files as ArcCatalog’s brain. They store your preferences, customizations, and other important settings. If these get corrupted – and trust me, they can – ArcCatalog can go haywire. I remember one time, a power outage mid-session completely scrambled my Normal.gxt file. What a mess!
  • Visual C++ Runtime gremlins: ArcGIS 9.3 relies on specific versions of the Microsoft Visual C++ Runtime Library. If these are missing, damaged, or just plain incompatible, ArcCatalog is going nowhere.
  • Operating system blues: This is a big one. ArcGIS 9.3 was designed for older operating systems like Windows Vista. Trying to run it on Windows 10 or 11 is like trying to fit a square peg in a round hole. It might work, but don’t be surprised if things get wonky.
  • Licensing headaches: While not the most common cause of startup failures, licensing issues can sometimes rear their ugly head.
  • Software conflicts: Sometimes, other programs on your computer can interfere with ArcCatalog. It’s like having too many cooks in the kitchen.
  • Geodatabase connection woes: Believe it or not, problems connecting to a geodatabase can sometimes prevent ArcCatalog from even launching.
  • Installation gone wrong: A damaged or incomplete ArcGIS 9.3 installation is a recipe for disaster.
  • Time to Roll Up Our Sleeves: Troubleshooting Steps

    Alright, enough with the doom and gloom. Let’s get our hands dirty and try to fix this thing. Here’s a step-by-step approach:

  • Check those system requirements: Seriously, make sure your operating system is even remotely compatible with ArcGIS 9.3. If you’re running Windows 11, I’d say your chances are slim.
  • Rename those settings files (Normal.gxt and ArcCatalog.gx): This is often the first thing I try. Navigate to your user profile directory (something like C:\Users\\AppData\Roaming\ESRI\ArcCatalog), find those files, and rename them. Restart ArcCatalog, and it’ll create fresh, new ones.
  • Reinstall Visual C++ Runtime Libraries: Dig out your ArcGIS 9.3 installation media. There should be a folder with the Visual C++ runtime libraries. Reinstall them. If you can’t find them, head over to Microsoft’s website and download the appropriate packages.
  • Run as Administrator: Right-click the ArcCatalog shortcut and choose “Run as administrator.” It’s a simple trick, but it can sometimes work wonders.
  • Check the ArcGIS License Manager: Make sure the ArcGIS License Manager service is actually running. Open the Services window (type services.msc in the Run dialog), find “ArcGIS License Manager,” and start it if it’s not already running.
  • Sort out licensing issues: Double-check your license file and make sure everything is configured correctly.
  • Disable conflicting software: Try disabling any recently installed programs to see if they’re causing the problem.
  • Repair the ArcGIS installation: Use the ArcGIS 9.3 installation media to repair the installation. This can fix corrupted files.
  • The nuclear option: Clean uninstall and reinstall: If all else fails, it’s time to nuke it from orbit. Use a dedicated uninstall tool to completely remove ArcGIS 9.3, then reinstall it from scratch.
  • Embrace the virtual machine: If you absolutely must use ArcGIS 9.3, consider setting up a virtual machine with a compatible operating system like Windows XP or Windows 7.
  • A Few Words of Caution

    • It’s end-of-life, remember? Don’t expect miracles.
    • Data compatibility can be tricky: Geodatabases created in newer versions of ArcGIS might not play nicely with ArcGIS 9.3.
    • Security risks are real: Running unsupported software can leave you vulnerable to security threats.

    The Elephant in the Room: Alternatives

    Let’s be honest, clinging to ArcGIS 9.3 is like driving a vintage car. It’s cool, but it’s not exactly practical. Here are some better options:

    • Upgrade to ArcGIS Desktop 10.8.2: The last version of ArcGIS Desktop before it was fully replaced by ArcGIS Pro, it is in mature support and will be retired March 1, 2026 .
    • Migrate to ArcGIS Pro: Esri’s flagship desktop GIS application. It’s got all the bells and whistles, and it’s actively supported.
    • Explore open-source GIS: QGIS is a fantastic open-source alternative. It’s free, powerful, and constantly evolving.

    The Bottom Line

    Troubleshooting ArcCatalog 9.3 can be a frustrating experience, especially given its age. While the steps above might help you get it working, I strongly recommend upgrading to a supported version of ArcGIS or exploring alternative GIS platforms. It’s the best way to ensure long-term stability, security, and access to the latest and greatest features. Trust me, you’ll be glad you did!

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